At Cryptical Web Studio, protecting our customers is our top priority on https://crypticalwebstudio.com.au/, and we treat your information as our own. Although we collect information from our customers, it is only used to improve our services. We acknowledge that maintaining and protecting our customers’ information is our responsibility. We do not rent or sell the information our customers provide online.
This policy explains how the personal information we collect is used, why we collect it, and how we use it. It also outlines the choices you can make regarding how we collect and use your information.
The information collected by Cryptical Web Studio includes your name, email address, mailing address and phone number. This is information you provide when placing an order or saving your details with our company. We may also use email addresses or mailing addresses received through our systems, such as our Contact Us form, to respond to comments or questions.
We also maintain records of items that have interested our customers, as well as previous online purchases.
Cryptical Web Studio does not use a client’s phone number for text messages without the client’s consent.
Clients can choose whether they want to receive project updates via SMS. By replying “STOP”, they can unsubscribe. By replying “UNSTOP”, they can subscribe again.
Cryptical Web Studio also offers help via the email address hello@crypticalwebstudio.com.au so customers can contact us directly.
Cryptical Web Studio does not share any customer contact information, as it is confidential.
The information collected is used in several ways. We use the information you provide to process your order. We also send confirmation emails, and our customer service team may contact you via phone, email, or mail if we have any questions about your order.
As a customer, you may also receive updates about our website and services, including newsletters and promotional information. We may also use information about your interests and purchases to help us improve our website and your shopping experience.
If you no longer wish to receive newsletters or promotional communications, you may opt out by following the instructions included in each email or by contacting us at the provided details.
Our website includes social media features such as the Facebook Like button and widgets such as the Share button. These features may collect your IP address, the page you are visiting, and may set a cookie to ensure they function properly. These features are either hosted by a third party or directly on our website. Your interactions are governed by the privacy policy of the company providing them.
Personal information will not be disclosed to third parties unless stated in a written agreement. We do not provide personal information to third parties under any circumstances.
We use credit card processing companies to bill for services. These companies do not retain, share, store or use personally identifiable information for any other purpose. We also use ZopimChat to provide live customer support on our website. These companies may only use your information as required to provide services to us.
Customer information is protected during transmission through Secure Sockets Layer (SSL) software, which encrypts the information you provide.
We follow widely accepted industry standards to protect personal information during transmission and after it is received. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
If you have any questions about security on our website, please email us at hello@crypticalwebstudio.com.au.
Customers can access their registered accounts by signing in through our homepage. Once signed in, customers can view previous orders and information previously submitted to the site. Customers can update their information by selecting My Account after signing in.
Customers must email us to request account cancellation or deletion of personal information. This will prevent the customer from receiving communication related to any online orders placed on the site.
We will retain your information for as long as your account is active or as needed to provide services. Please contact us if you wish to cancel your account or request that we stop using your information. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Cookies are alphanumeric identifiers transferred to customers’ hard drives through their web browser. This allows our systems to recognise your browser and store items in your shopping cart during visits.
The Help section in most browsers will explain how to stop accepting cookies, how to be notified when a cookie is received, or how to disable cookies entirely. Cookies allow you to use key features on our website, and we recommend leaving them enabled.
We also track your IP address to identify server issues and manage our website. Your IP address may also be used to gather demographic information such as location and internet service provider. We may also collect combined information on how customers use our site, including traffic patterns and search queries. No IP address or log file information is linked to personally identifiable information.
We also log browser types, access times, referring URLs, and pages viewed. Except as stated in this policy, we do not provide this information to third parties except in combined form.
The use of cookies by partners, affiliates, tracking services, or service providers is not covered by our privacy statement. We do not have access to or control over these cookies. Our partners and service providers use session cookies to make navigation easier.
We use a technology called clear gifs (web beacons) to help us manage content by tracking which content is effective. Clear gifs are tiny graphics with a unique identifier, similar to cookies, and are used to track user movements online. They are not stored on your computer and are embedded invisibly on web pages. We do not link clear gif data to personally identifiable information.
With your permission, we may post your testimonial along with your name. If you wish to have your testimonial removed, please contact us.
Our site contains links to other websites whose privacy practices may differ from ours. If you submit personal information to those sites, your information is subject to their privacy policies. We encourage you to read the privacy policy of any website you visit.
If we change our privacy policy, we will update this privacy statement, the homepage, or other locations we consider appropriate so you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify this policy at any time, so please review it regularly. If we make material changes, we will notify you via email or a notice on our homepage.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text message opt-in data and consent, which will not be shared with any third party.
By opting in to receive SMS messages from Cryptical Web Studio, you agree to receive messages related to project updates, service communications and account notifications.
You may opt out at any time by replying STOP, or request more information by replying HELP.
Message frequency may vary. Standard message and data rates may apply.
If you need assistance with our SMS service, reply HELP to any message or contact us at hello@crypticalwebstudio.com.au or (03) 9111 1 684.
We reserve the right to disclose your personal information as required by law and when we believe disclosure is necessary to protect our rights or comply with legal proceedings, court orders, or legal processes served on our website.
If you have any questions regarding our Privacy Policy or how we use your information, call (03) 9111 1 684 or email hello@crypticalwebstudio.com.au.
Lvl 19/180 Lonsdale St Melbourne VIC 3000, Australia
ABN #:80657126406
ACN #: 657126406
